Global Operations Coordinator - FCHAIN

The Global Operations Coordinator is responsible for coordinating the operational activities of FCHAIN’s international branch network, monitoring the implementation of corporate tasks and compliance with established standards, facilitating effective communication between the Head Office and Country Managers, and ensuring the proper use of corporate systems and the timely submission of management reports.

The role also involves analyzing branch client portfolios, identifying opportunities to improve their commercial performance, and preparing recommendations for senior management.

Your role

 International Branch Coordination

• Maintain regular communication with Country Managers and monitor the implementation of instructions and assignments issued by the Head Office.
• Track the completion of operational tasks, adherence to established deadlines, and compliance with corporate procedures.
• Identify operational issues and coordinate their resolution with the relevant departments.
• Facilitate effective communication and collaboration between international branches and the Head Office.

 Business Process and Corporate Systems Monitoring

• Monitor compliance with corporate standards, internal policies, and established procedures.
• Ensure the accuracy, completeness, and timely updating of data in the CRM and corporate intranet systems.
• Monitor task completion, information accuracy, and the quality of internal documentation.
• Identify opportunities to optimize, harmonize, and standardize operational processes across the international branch network.

Performance Monitoring and Reporting

• Collect, consolidate, and analyze operational performance data from international branches.
• Prepare regular management reports for senior management, covering key performance indicators (KPIs), task completion status, and identified operational issues.
• Monitor the implementation of agreed corrective actions and action plans.
• Promptly report significant deviations from established performance targets and any identified operational risks to senior management.

Client Portfolio Analysis and Development

• Analyze the structure, quality, and commercial performance of client portfolios across international branches.
• Apply a standardized methodology for evaluating existing and prospective clients based on profitability, commercial potential, payment discipline, reputational risks, and strategic importance.
• Identify opportunities to improve client portfolio profitability, increase client retention, and strengthen long-term business relationships.
• Monitor client retention and satisfaction indicators and identify potential risks in client relationships.
• Prepare analytical reports and recommendations for the Global CEO, Managing Partner, and Country Managers regarding client portfolio optimization and development.

 Cross-Functional Coordination

• Coordinate collaboration between international branches and the relevant Head Office departments, including HR, Finance, IT, Legal, and other functional teams.
• Monitor the completion of cross-functional tasks and the implementation of agreed initiatives.
• Participate in company-wide operational projects and initiatives aimed at improving organizational efficiency.
• Facilitate information sharing and the adoption of consistent operational practices across international branches.

Key Performance Indicators (KPIs)

Performance in this role will be evaluated based on the following indicators:

• Timely completion of operational tasks by international branches.
• Completeness, accuracy, and currency of data maintained in the CRM and corporate intranet systems.
• Timeliness and quality of management reporting.
• Level of compliance with corporate procedures, policies, and standards.
• Number of process optimization initiatives implemented and their measurable results.
• Quality and timeliness of client portfolio analysis and recommendations.
• Timely identification of client relationship risks and escalation of relevant issues to senior management.
• Trends in client retention indicators within the scope of the role’s coordination responsibilities.

Authority and Limits of Responsibility

The Global Operations Coordinator is authorized to:

• Request operational information, supporting data, and reports from Country Managers and other responsible employees within the scope of the role.
• Monitor the implementation of Head Office instructions and compliance with established corporate procedures.
• Identify deviations from approved standards and procedures, initiate discussions of operational issues, and propose corrective actions.
• Submit analytical reports and recommendations to senior management regarding operational improvements and the commercial performance of international branches.
• Initiate cross-functional collaboration to address operational issues within the scope of the authority granted.

The role focuses on coordination, monitoring, analysis, and the preparation of recommendations. Independent decisions concerning personnel matters, financial commitments, and strategic issues, as well as any changes to the authority or responsibilities of Country Managers, may be made only within specifically delegated authority or with the approval of the relevant senior management.

What are we looking for

• University degree in Management, Business Administration, Economics, or a related field.
• At least 3 years of relevant experience in operations coordination, project management, business analysis, or international business.
• Practical experience with CRM systems, corporate information systems, and reporting tools.
• Strong analytical, organizational, and communication skills.
• Ability to work with key performance indicators (KPIs), analyze data, and identify opportunities for business process improvement.
• Advanced proficiency in English.
• Ability to communicate effectively with international management teams and stakeholders across different functional departments.

What do we offer

• The opportunity to work with an international network of branches.
• Collaboration with international management teams and professionals from different markets.
• Opportunities to contribute to business process improvement and operational efficiency.
• Professional development in international operations and business management.